MEURAKI Terms & Conditions
Last Updated: 26 June 2025
1. Introduction
1.1 MEURAKI PTE. LTD.’s (“MEURAKI”, the “Company”, “we” or “us”) Terms of Use (hereinafter “Terms” or “Agreement”) govern your (“you” or “your”) access to and use of MEURAKI’s online website and/or application (the “Platform”) which includes the services provided by MEURAKI on the Platform (“Services”).
1.2 MEURAKI keeps these Terms under regular review and reserves the right to amend the Terms at any time. By continuing to interact and use the Platform, you agree to be bound by the prevailing Terms.
1.3 These Terms apply to both: 1. “Members” who access or use the Platform as purchasers or potential purchasers of goods or services, and receive Services intended for them; and 2. “Subscribers” who access or use the Platform as providers or potential providers of goods or services, and receive Services intended for them, unless such terms are expressly directed at either “Members” or “Subscribers”, or a subset thereof.
2. Account registration
2.1 You must register and be issued an account to access and use the Platform. All information provided during registration must be true, accurate, and updated immediately in the event of any change.
2.2 Your account access credentials, such as a user identification code, password or any other piece of information, are confidential and must not be disclosed to any third parties. You must promptly notify us if you know or suspect that the confidentiality or security of your account access information has been compromised.
2.3 We may disable any account access credentials and/or suspend activity on your account immediately if we suspect that your account or account access credentials have been compromised.
3. Use of Platform
3.1Subject to these Terms, you are granted a personal, non-exclusive, non-transferrable license to use and access the Platform. Certain Platform interfaces, features and Services may be accessible only to either “Members” or “Subscribers”, or subsets thereof.
3.2 You are responsible for all actions taken on the Platform through your account, including those of your employees, agents, representatives or other persons with access to your account. You must ensure that they are aware of these Terms and that they comply with them.
3.3 You must not:
3.3.1. rent, lease, sub-license, loan, provide, or otherwise make available, the Platform in any form, in whole or in part to any person nor permit the Platform any part of them to be combined with, or become incorporated in, any other programs or services; and
3.3.2. disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Platform nor attempt to do any such things.
3.4 You must not:
3.4.1. use the Platform in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Platform, any service or any operating system;
3.4.2. transmit any material or engage in any behaviour that is defamatory, offensive, harmful or otherwise objectionable in relation to your use of the Platform;
3.4.3. use the Platform in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
3.4.4. collect or harvest any information or data from any service or our systems, or attempt to decipher any transmissions to or from the servers running any service.
3.5 You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to the Platform or any services provided via, or in relation to, the Platform for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):
3.5.1. Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.
3.5.2. Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models, which includes but is not limited to patterns, trends and correlations.
4. User Content
4.1We may make available features that allow users to create content directly on the Platform, upload content to the Platform, share or distribute content on the Platform, or make contact and communicate with other users of the Platform (“User Content”). You are solely responsible for all such User Content that you upload to, share or distribute on the Platform, and for all contact and communications made on the Platform.
4.2 All User Content must comply with our [Acceptable Use Policy] and other applicable Terms.
4.3 By uploading, sharing, distributing, or communicating User Content on the Platform you warrant and represent that:
4.3.1. you have the necessary licenses, rights, consents and authorisations to create, upload, share or distribute User Content; and
4.3.2. Your actions and User Content do not and will not infringe, violate or cause a breach of and laws or regulations or any third party rights, including but not limited to any copyright, trademark, patent, trade secret, privacy right or any other intellectual property rights and proprietary rights, or cause us to be in violation of any laws, regulations or third party rights.
4.4 You grant us a worldwide, non-exclusive, royalty-free, fully-paid up, licence to use, copy, modify, publish, communicate, distribute, broadcast, perform, prepare derivative works of and exploit and deal with User Content, including making User Content available to other users of the Platform, in connection with our business, the operation of the Platform or the provision of Services.
4.5 Some Platform features and functionalities are intended to permit User Content to be made available to other Members and Subscribers of the Platform, such as when you post reviews or communicate with Subscribers or Members. You grant other Members and Subscribers of the Platform a worldwide, non-exclusive, royalty-free, fully-paid up, licence to view and use that content in accordance with the features and functions of the Platform.
4.6We are not responsible for verifying or approving User Content, and do not endorse any User Content. We expressly disclaim any and all liability in connection with said User Content. The views expressed by other users on our Platform do not represent our views or values.
4.7 We have the right to remove any content on our Platform immediately if we know or suspect that you or the User Content are in breach of these Terms.
5. Platform Availability
5.1 We do not guarantee that our Platform and any Services accessible on it will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal of our Services.
6. Member Account Terms
6.1Members shall only have access to and use of the functions and features of the Platform and the Services that are intended for Members.
6.2When you upload or post content to the Platform (such as when you upload your photograph to generate an avatar for your profile or permit us access to your data), you grant us a worldwide, non-exclusive, royalty-free, fully-paid up, licence to use, reproduce, distribute, prepare derivative works of and display that content in your Profile or on other parts of the Platform where you are identified.
7. Subscriber Account Terms
7.1Your access and use of the Platform is subject to your compliance with policies are made available to you from time to time, including but not limited to our Acceptable Use Policy.
7.2Subscribers shall only have access to and use of the functions and features of the Platform and the Services that are intended for Subscribers.
8. Policies and Service-Specific Terms
8.1Your access and use of the Platform is subject to your compliance with policies are made available to you from time to time, including but not limited to our Acceptable Use Policy.
8.2The Services provided on the Platform may also be subject to applicable service-specific terms made available to you from time to time.
8.3Our policies and service-specific terms are incorporated by reference and form part of our Terms with you.
9. Warranties and Representations
9.1 You warrant and represent to us that:
9.1.1. you have full capacity and power to enter into and perform the obligations under these Terms and to take the actions performed on your account;
9.1.2. any and all information provided to us by you are true and accurate, and you will keep such information updated and update us immediately in the event of any change; and
9.1.3. your access to and use of the Platform (including Services) shall not cause you or us to be in breach of any applicable laws or regulations or cause you to be in breach of any binding legal obligation.
10. Personal Data
10.1 We process personal information in accordance with our [Privacy Policy].
10.2For any personal data that you may share with us, you warrant and represent that you have obtained the consent of that individual to share that personal data with us and for us to collect, use and disclose it for the purposes it was shared and the purposes in our Privacy Policy.
11. Indemnity
11.1You agree to fully indemnify and hold harmless MEURAKI, and its directors, officers, employees, representatives and agents from and against any and all claims, demands, liabilities, losses, damages, costs or expenses (including legal fees) related to:
11.1.1. Breach of these Terms;
11.1.2. Violation of applicable laws and regulations;
11.1.3. Infringement of intellectual property or proprietary rights; and
11.1.4. Violation of data protection or privacy laws and regulations,
arising out of or in connection with your acts or omissions or that of your employees, agents, representatives or other persons with access to your account, including any User Content uploaded, shared, distributed, or communicated.
12. Liability
12.1We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
12.2Different limitations and exclusions of liability may apply to liability arising as a result of the provision of certain Services, including the sale and supply of products and services on our Platform, only to the extent expressly provided for.
12.3To the maximum extent permitted by applicable law:
12.3.1. We exclude all implied conditions, warranties, representations or other terms that may apply to our Platform or any content on it;
12.3.2. We, nor our directors, officers, employees, representatives and agents, will be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with (a) use of, or inability to use, our Platform; or (b) use of or reliance on any content displayed on our Platform; and
12.3.3. We, nor our directors, officers, employees, representatives and agents, will be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
13. Termination & Suspension
13.1We reserve the right to immediately suspend or terminate your access and/or use of the Platform, the Services or any part thereof, or our relationship with you, where:
13.1.1. We know or suspect that you are in breach of these Terms; or
13.1.2. We believe that your continued access and use of the Platform presents a reputational risk to MEURAKI or the Platform; could damage or harm the integrity of MEURAKI or the Platform; or could adversely affect the goodwill or trust placed in MEURAKI or the Platform by the public or other users.
13.2We may terminate our relationship with you, without cause, with 14 days written notice.
13.3Members may terminate their relationship with us by closing their account, provided there are no outstanding liabilities owed to us or any Subscriber.
14. Severability
Should any of the provisions under these Terms be held illegal or unenforceable, whether in whole or in part, under any enactment or rule of law, such term or part shall to that extent be deemed not to form any part of these Terms, but the validity and enforceability of the rest of the Terms shall not be affected.
15. Assignment
You may not assign, sublicense or transfer any rights granted to you hereunder or subcontract any of your obligations.
16. Force Majeure
If we are rendered unable to carry out the whole or any part of its obligations under these Terms for any reason beyond our control, including but not limited to, acts of God, force majeure, strikes, war, riot, pandemic, epidemic, health hazards and any other causes of such nature, our performance of the obligations under this Agreement are, to the extent affected by such causes, excused during the continuance of any such cause.
17. Notices
We may provide notice to you in any form (including email and electronic messaging) to your registered contact details or through facilities made available on the Platform, including but not limited to in-app notifications. All notices made to us must be provided by mail to our official registered address or via email to legal@meuraki.com
18. Governing Law and Jurisdiction
This Agreement is governed by and construed in accordance with the laws of Singapore.
In the event of any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, we and you both agree to first attempt to resolve the issue in good faith through direct negotiations. If the dispute remains unresolved after 30 days from first communication, either party may have it referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English. The law governing this arbitration agreement shall be Singapore law.
Service Specific Terms
1. Shop (Products, Services, Events and Experiences)
These terms apply to the purchase of products, services, events and experiences (“Products”) on the Platform.
2. Acceptance and rejection of orders
2.1Purchases are not confirmed until your order is received and a communication is sent to you confirming your order.
2.2Your order may be rejected for various reasons. For example, because a product is unexpectedly out of stock, because we can’t verify your age (where the product is age-restricted), because you are located outside delivery areas, or because the product was mispriced. When this happens, we let you know as soon as possible and refund any sums you have paid.
3. Seller and post-sale matters
3.1Unless Products are listed by us, they are supplied by Subscribers who are third party merchants that list their Products on our Platform (“Subscriber Products”). We may act as seller-of-record for certain Subscriber Products, but only to facilitate the purchase transaction between Members and Subscribers. For all other intents and purposes, the Subscriber has primary responsibility to Members for Subscriber Products, including but not limited to the quality, description and warranties and representations relating to Subscriber Products, order confirmation, fulfilment and post-sale customer support including returns and refunds.
3.2All returns and refunds are conducted in accordance with our [Return and Refunds Policy].
3.3Members will benefit from a Subscriber’s standard warranties for Subscriber Products purchased on the Platform, to the extent expressly indicated by the Subscriber.
3.4Members must always use the Platform to communicate with Subscribers in relation to Subscriber Products. This helps us to keep a full record of all communications in relation to any transaction, in case there are any disputes or enquiries.
3.5The terms of sale for Products listed by us are at [Terms of Sale for MEURAKI Products].
3.6You may contact [help@meuraki.com] in the event of any enquiries or complaints related to the Products.
4. Limitation of Liability
4.1To the maximum extent permitted by applicable law, neither we, nor our directors, officers, employees, representatives and agents, will be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your purchase of any Subscriber Products.
Loyalty Rewards Programme
1. Loyalty Rewards Programme Specific Terms
These terms apply to our loyalty rewards programme.
2. Terms
2.1MEURAKI’s loyalty rewards programme is available to all eligible Members. Points and rewards are issued based on purchases and interactions on the Platform, and may be exchanged for Products, or other benefits and features, on the Platform. Points and rewards are personal to each Member and are non-transferrable or available for re-sale. They expire upon termination of your account or relationship with us, or at such earlier time specified. You are not entitled to the monetary value of any outstanding points or rewards in your account, and we do not entertain requests for any such exchange.
2.2Details of our Loyalty Rewards Programme is further specified in [MEURAKI Loyalty Rewards Programme].
Promotions & Campaigns
1. Promotions & Campaigns Specific Terms
These terms apply to promotions and campaigns that we may engage in from time to time.
2. Terms
2.1All promotions and campaigns are subject to the terms for that campaign, including your eligibility to participate and take advantage of that promotion or campaign.
2.2All promotions and campaigns are time-limited and cease immediately once terminated. Promotions and campaigns offered are personal and non-transferable or resellable.
AI Chatbot Service
1. AI Chatbot Service Specific Terms
These terms apply to your use of the AI Chatbot feature available on the Platform. (“AI Chatbot Service”)
2. Responsible Use.
2.1You may not use the AI Chatbot in a manner that: 1. is illegal or harmful, or facilitates such conduct; 2. infringes or attempts to infringe, misappropriates or otherwise violates any of our rights or the rights of others or our Terms or policy; 3. Interferes with or disrupts the AI Chatbot Service; 4. Abuses the AI Chatbot Service or is inconsistent with our intended use for the AI Chatbot Service; or 5. Undermines our reputation or business interests, or that of our affiliates, partners or the Service.
2.2You are responsible for the prompts that you provide, including the content and information provided therein, which are to be regarded as Content under our Terms. Content that you provide in prompts may be used for product improvement by us or our vendors. You warrant and represent that you are authorized and hereby authorize and grant us and our vendors a worldwide and a royalty free license for storage and usage of such Content and responses to develop and enhance the systems and services.
2.3The responses from the AI Chatbot Service are dependent on the prompts provided, and we are not responsible for responses that arise due to your deliberate misuse of the service, or attempts to “jail-break” the service.
3. Disclaimer
3.1Due to limitations of the technology, the AI Chatbot Service may provide responses that are inappropriate, inaccurate or misleading.
3.2The AI Chatbot Service and its responses are provided “as is” and “as available”. We make no warranties (express, implied, statutory or otherwise) with respect to the AI Chatbot Service and its Responses, and the Platform and Products, and disclaim all warranties including, but not limited to, warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, and quiet enjoyment, and any warranties arising out of any course of dealing or trade usage. We do not warrant that the AI Chatbot Service will be uninterrupted, or the responses will be uninterrupted, accurate or error free, or that any content will be secure or not lost or altered. Additionally, we do not represent or warrant that responses are accurate, complete, reliable, current, or error-free, or that access to the AI Chatbot Service or any content provided therein or therewith (including the third-party content and third-party materials) will be uninterrupted. You assume the entire risk as to the quality and performance of the AI Chatbot Service and any content provided therein or therewith (including the third-party content and third-party materials). All disclaimers of any kind, including those in this section and elsewhere in these terms, are made for our benefit and our shareholders, agents, representatives, licensors, suppliers, and service providers, as well as their respective successors and assigns.
3.3You accept and agree that any use of or reliance on the AI Chatbot Service and its responses is at your own risk and you will not rely on the responses as a sole source of truth or factual information, or as a substitute for your own enquiries, evaluation or assessment of the Platform or the Products and of any information and recommendations provided by the AI Chatbot Service or as a substitute for professional advice.
3.4To the maximum extent permitted by applicable law, neither we, nor our directors, officers, employees, representatives and agents, will be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your use of or reliance on the AI Chatbot Service or the responses.
3.53.5. To the fullest extent permitted by applicable law, you shall indemnify, defend and hold us, our vendors and our respective subsidiaries and affiliates, and each of our respective officers, directors, agents, partners and employees from and against any losses, liabilities, claims, demands, damages, expenses or costs arising out of or related to your access to or use of the AI Chatbot Service and violation of these Terms, any third party rights and/or applicable laws. The indemnification right as mentioned hereinabove shall be without prejudice to the other rights and remedies available to us in law and/or equity.
Platform Specific Terms
1. Introduction
1.1 MEURAKI PTE. LTD.’s (“MEURAKI”, the “Company”, “we” or “us”) Terms of Use (hereinafter “Terms” or “Agreement”) govern your (“you” or “your”) access to and use of MEURAKI’s online website and/or application (the “Platform”) which includes the services provided by MEURAKI on the Platform (“Services”).
1.2 MEURAKI keeps these Terms under regular review and reserves the right to amend the Terms at any time. By continuing to interact and use the Platform, you agree to be bound by the prevailing Terms.
1.3 These Terms apply to both: 1. “Members” who access or use the Platform as purchasers or potential purchasers of goods or services, and receive Services intended for them; and 2. “Subscribers” who access or use the Platform as providers or potential providers of goods or services, and receive Services intended for them, unless such terms are expressly directed at either “Members” or “Subscribers”, or a subset thereof.
2. Account registration
2.1 You must register and be issued an account to access and use the Platform. All information provided during registration must be true, accurate, and updated immediately in the event of any change.
2.2 Your account access credentials, such as a user identification code, password or any other piece of information, are confidential and must not be disclosed to any third parties. You must promptly notify us if you know or suspect that the confidentiality or security of your account access information has been compromised.
2.3 We may disable any account access credentials and/or suspend activity on your account immediately if we suspect that your account or account access credentials have been compromised.
3. Use of Platform
3.1Subject to these Terms, you are granted a personal, non-exclusive, non-transferrable license to use and access the Platform. Certain Platform interfaces, features and Services may be accessible only to either “Members” or “Subscribers”, or subsets thereof.
3.2 You are responsible for all actions taken on the Platform through your account, including those of your employees, agents, representatives or other persons with access to your account. You must ensure that they are aware of these Terms and that they comply with them.
3.3 You must not:
3.3.1. rent, lease, sub-license, loan, provide, or otherwise make available, the Platform in any form, in whole or in part to any person nor permit the Platform any part of them to be combined with, or become incorporated in, any other programs or services; and
3.3.2. disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Platform nor attempt to do any such things.
3.4 You must not:
3.4.1. use the Platform in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Platform, any service or any operating system;
3.4.2. transmit any material or engage in any behaviour that is defamatory, offensive, harmful or otherwise objectionable in relation to your use of the Platform;
3.4.3. use the Platform in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
3.4.4. collect or harvest any information or data from any service or our systems, or attempt to decipher any transmissions to or from the servers running any service.
3.5 You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to the Platform or any services provided via, or in relation to, the Platform for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):
3.5.1. Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.
3.5.2. Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models, which includes but is not limited to patterns, trends and correlations.
4. User Content
4.1We may make available features that allow users to create content directly on the Platform, upload content to the Platform, share or distribute content on the Platform, or make contact and communicate with other users of the Platform (“User Content”). You are solely responsible for all such User Content that you upload to, share or distribute on the Platform, and for all contact and communications made on the Platform.
4.2 All User Content must comply with our [Acceptable Use Policy] and other applicable Terms.
4.3 By uploading, sharing, distributing, or communicating User Content on the Platform you warrant and represent that:
4.3.1. you have the necessary licenses, rights, consents and authorisations to create, upload, share or distribute User Content; and
4.3.2. Your actions and User Content do not and will not infringe, violate or cause a breach of and laws or regulations or any third party rights, including but not limited to any copyright, trademark, patent, trade secret, privacy right or any other intellectual property rights and proprietary rights, or cause us to be in violation of any laws, regulations or third party rights.
4.4 You grant us a worldwide, non-exclusive, royalty-free, fully-paid up, licence to use, copy, modify, publish, communicate, distribute, broadcast, perform, prepare derivative works of and exploit and deal with User Content, including making User Content available to other users of the Platform, in connection with our business, the operation of the Platform or the provision of Services.
4.5 Some Platform features and functionalities are intended to permit User Content to be made available to other Members and Subscribers of the Platform, such as when you post reviews or communicate with Subscribers or Members. You grant other Members and Subscribers of the Platform a worldwide, non-exclusive, royalty-free, fully-paid up, licence to view and use that content in accordance with the features and functions of the Platform.
4.6We are not responsible for verifying or approving User Content, and do not endorse any User Content. We expressly disclaim any and all liability in connection with said User Content. The views expressed by other users on our Platform do not represent our views or values.
4.7 We have the right to remove any content on our Platform immediately if we know or suspect that you or the User Content are in breach of these Terms.
5. Platform Availability
5.1 We do not guarantee that our Platform and any Services accessible on it will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal of our Services.
6. Member Account Terms
6.1Members shall only have access to and use of the functions and features of the Platform and the Services that are intended for Members.
6.2When you upload or post content to the Platform (such as when you upload your photograph to generate an avatar for your profile or permit us access to your data), you grant us a worldwide, non-exclusive, royalty-free, fully-paid up, licence to use, reproduce, distribute, prepare derivative works of and display that content in your Profile or on other parts of the Platform where you are identified.
7. Subscriber Account Terms
7.1Your access and use of the Platform is subject to your compliance with policies are made available to you from time to time, including but not limited to our Acceptable Use Policy.
7.2Subscribers shall only have access to and use of the functions and features of the Platform and the Services that are intended for Subscribers.
8. Policies and Service-Specific Terms
8.1Your access and use of the Platform is subject to your compliance with policies are made available to you from time to time, including but not limited to our Acceptable Use Policy.
8.2The Services provided on the Platform may also be subject to applicable service-specific terms made available to you from time to time.
8.3Our policies and service-specific terms are incorporated by reference and form part of our Terms with you.
9. Warranties and Representations
9.1 You warrant and represent to us that:
9.1.1. you have full capacity and power to enter into and perform the obligations under these Terms and to take the actions performed on your account;
9.1.2. any and all information provided to us by you are true and accurate, and you will keep such information updated and update us immediately in the event of any change; and
9.1.3. your access to and use of the Platform (including Services) shall not cause you or us to be in breach of any applicable laws or regulations or cause you to be in breach of any binding legal obligation.
10. Personal Data
10.1 We process personal information in accordance with our [Privacy Policy].
10.2For any personal data that you may share with us, you warrant and represent that you have obtained the consent of that individual to share that personal data with us and for us to collect, use and disclose it for the purposes it was shared and the purposes in our Privacy Policy.
11. Indemnity
11.1You agree to fully indemnify and hold harmless MEURAKI, and its directors, officers, employees, representatives and agents from and against any and all claims, demands, liabilities, losses, damages, costs or expenses (including legal fees) related to:
11.1.1. Breach of these Terms;
11.1.2. Violation of applicable laws and regulations;
11.1.3. Infringement of intellectual property or proprietary rights; and
11.1.4. Violation of data protection or privacy laws and regulations, arising out of or in connection with your acts or omissions or that of your employees, agents, representatives or other persons with access to your account, including any User Content uploaded, shared, distributed, or communicated.
12. Liability
12.1We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
12.2Different limitations and exclusions of liability may apply to liability arising as a result of the provision of certain Services, including the sale and supply of products and services on our Platform, only to the extent expressly provided for.
12.3To the maximum extent permitted by applicable law:
12.3.1. We exclude all implied conditions, warranties, representations or other terms that may apply to our Platform or any content on it;
12.3.2. We, nor our directors, officers, employees, representatives and agents, will be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with (a) use of, or inability to use, our Platform; or (b) use of or reliance on any content displayed on our Platform; and
12.3.3. We, nor our directors, officers, employees, representatives and agents, will be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
13. Termination & Suspension
13.1We reserve the right to immediately suspend or terminate your access and/or use of the Platform, the Services or any part thereof, or our relationship with you, where:
13.1.1. We know or suspect that you are in breach of these Terms; or
13.1.2. We believe that your continued access and use of the Platform presents a reputational risk to MEURAKI or the Platform; could damage or harm the integrity of MEURAKI or the Platform; or could adversely affect the goodwill or trust placed in MEURAKI or the Platform by the public or other users.
13.2We may terminate our relationship with you, without cause, with 14 days written notice.
13.3Members may terminate their relationship with us by closing their account, provided there are no outstanding liabilities owed to us or any Subscriber.
14. Severability
Should any of the provisions under these Terms be held illegal or unenforceable, whether in whole or in part, under any enactment or rule of law, such term or part shall to that extent be deemed not to form any part of these Terms, but the validity and enforceability of the rest of the Terms shall not be affected.
15. Assignment
You may not assign, sublicense or transfer any rights granted to you hereunder or subcontract any of your obligations.
16. Force Majeure
If we are rendered unable to carry out the whole or any part of its obligations under these Terms for any reason beyond our control, including but not limited to, acts of God, force majeure, strikes, war, riot, pandemic, epidemic, health hazards and any other causes of such nature, our performance of the obligations under this Agreement are, to the extent affected by such causes, excused during the continuance of any such cause.
17. Notices
We may provide notice to you in any form (including email and electronic messaging) to your registered contact details or through facilities made available on the Platform, including but not limited to in-app notifications. All notices made to us must be provided by mail to our official registered address or via email to legal@meuraki.com
18. Governing Law and Jurisdiction
This Agreement is governed by and construed in accordance with the laws of Singapore.
In the event of any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, we and you both agree to first attempt to resolve the issue in good faith through direct negotiations. If the dispute remains unresolved after 30 days from first communication, either party may have it referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English. The law governing this arbitration agreement shall be Singapore law.
Service Specific Terms
Shop (Products, Services, Events and Experiences)
1. Shop (Products, Services, Events and Experiences)
These terms apply to the purchase of products, services, events and experiences (“Products”) on the Platform.
2. Acceptance and rejection of orders
2.1Purchases are not confirmed until your order is received and a communication is sent to you confirming your order.
2.2Your order may be rejected for various reasons. For example, because a product is unexpectedly out of stock, because we can’t verify your age (where the product is age-restricted), because you are located outside delivery areas, or because the product was mispriced. When this happens, we let you know as soon as possible and refund any sums you have paid.
3. Seller and post-sale matters
3.1Unless Products are listed by us, they are supplied by Subscribers who are third party merchants that list their Products on our Platform (“Subscriber Products”). We may act as seller-of-record for certain Subscriber Products, but only to facilitate the purchase transaction between Members and Subscribers. For all other intents and purposes, the Subscriber has primary responsibility to Members for Subscriber Products, including but not limited to the quality, description and warranties and representations relating to Subscriber Products, order confirmation, fulfilment and post-sale customer support including returns and refunds.
3.2All returns and refunds are conducted in accordance with our [Return and Refunds Policy].
3.3Members will benefit from a Subscriber’s standard warranties for Subscriber Products purchased on the Platform, to the extent expressly indicated by the Subscriber.
3.4Members must always use the Platform to communicate with Subscribers in relation to Subscriber Products. This helps us to keep a full record of all communications in relation to any transaction, in case there are any disputes or enquiries.
3.5The terms of sale for Products listed by us are at [Terms of Sale for MEURAKI Products].
3.6You may contact [help@meuraki.com] in the event of any enquiries or complaints related to the Products.
4. Limitation of Liability
4.1To the maximum extent permitted by applicable law, neither we, nor our directors, officers, employees, representatives and agents, will be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your purchase of any Subscriber Products.
Loyalty Rewards Programme
1. Loyalty Rewards Programme Specific Terms
These terms apply to our loyalty rewards programme.
2. Terms
2.1MEURAKI’s loyalty rewards programme is available to all eligible Members. Points and rewards are issued based on purchases and interactions on the Platform, and may be exchanged for Products, or other benefits and features, on the Platform. Points and rewards are personal to each Member and are non-transferrable or available for re-sale. They expire upon termination of your account or relationship with us, or at such earlier time specified. You are not entitled to the monetary value of any outstanding points or rewards in your account, and we do not entertain requests for any such exchange.
2.2Details of our Loyalty Rewards Programme is further specified in [MEURAKI Loyalty Rewards Programme].
Promotions & Campaigns
1. Promotions & Campaigns Specific Terms
These terms apply to promotions and campaigns that we may engage in from time to time.
2. Terms
2.1All promotions and campaigns are subject to the terms for that campaign, including your eligibility to participate and take advantage of that promotion or campaign.
2.2All promotions and campaigns are time-limited and cease immediately once terminated. Promotions and campaigns offered are personal and non-transferable or resellable.
AI Chatbot Service
1. AI Chatbot Service Specific Terms
These terms apply to your use of the AI Chatbot feature available on the Platform. (“AI Chatbot Service”)
2. Responsible Use.
2.1You may not use the AI Chatbot in a manner that: 1. is illegal or harmful, or facilitates such conduct; 2. infringes or attempts to infringe, misappropriates or otherwise violates any of our rights or the rights of others or our Terms or policy; 3. Interferes with or disrupts the AI Chatbot Service; 4. Abuses the AI Chatbot Service or is inconsistent with our intended use for the AI Chatbot Service; or 5. Undermines our reputation or business interests, or that of our affiliates, partners or the Service.
2.2You are responsible for the prompts that you provide, including the content and information provided therein, which are to be regarded as Content under our Terms. Content that you provide in prompts may be used for product improvement by us or our vendors. You warrant and represent that you are authorized and hereby authorize and grant us and our vendors a worldwide and a royalty free license for storage and usage of such Content and responses to develop and enhance the systems and services.
2.3The responses from the AI Chatbot Service are dependent on the prompts provided, and we are not responsible for responses that arise due to your deliberate misuse of the service, or attempts to “jail-break” the service.
3. Disclaimer
3.1Due to limitations of the technology, the AI Chatbot Service may provide responses that are inappropriate, inaccurate or misleading.
3.2The AI Chatbot Service and its responses are provided “as is” and “as available”. We make no warranties (express, implied, statutory or otherwise) with respect to the AI Chatbot Service and its Responses, and the Platform and Products, and disclaim all warranties including, but not limited to, warranties of merchantability, fitness for a particular purpose, satisfactory quality, non-infringement, and quiet enjoyment, and any warranties arising out of any course of dealing or trade usage. We do not warrant that the AI Chatbot Service will be uninterrupted, or the responses will be uninterrupted, accurate or error free, or that any content will be secure or not lost or altered. Additionally, we do not represent or warrant that responses are accurate, complete, reliable, current, or error-free, or that access to the AI Chatbot Service or any content provided therein or therewith (including the third-party content and third-party materials) will be uninterrupted. You assume the entire risk as to the quality and performance of the AI Chatbot Service and any content provided therein or therewith (including the third-party content and third-party materials). All disclaimers of any kind, including those in this section and elsewhere in these terms, are made for our benefit and our shareholders, agents, representatives, licensors, suppliers, and service providers, as well as their respective successors and assigns.
3.3You accept and agree that any use of or reliance on the AI Chatbot Service and its responses is at your own risk and you will not rely on the responses as a sole source of truth or factual information, or as a substitute for your own enquiries, evaluation or assessment of the Platform or the Products and of any information and recommendations provided by the AI Chatbot Service or as a substitute for professional advice.
3.4To the maximum extent permitted by applicable law, neither we, nor our directors, officers, employees, representatives and agents, will be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your use of or reliance on the AI Chatbot Service or the responses.
3.53.5. To the fullest extent permitted by applicable law, you shall indemnify, defend and hold us, our vendors and our respective subsidiaries and affiliates, and each of our respective officers, directors, agents, partners and employees from and against any losses, liabilities, claims, demands, damages, expenses or costs arising out of or related to your access to or use of the AI Chatbot Service and violation of these Terms, any third party rights and/or applicable laws. The indemnification right as mentioned hereinabove shall be without prejudice to the other rights and remedies available to us in law and/or equity.